Order cancellation requests must be submitted through our customer support channels (phone, email, or live chat) as soon as possible after placing an order. Our team prioritizes cancellation requests to process them before orders enter the shipping phase. Customers should provide their order number and reason for cancellation when contacting support.
The cancellation window varies based on order type and selected shipping method, typically closing once the order enters the “Processing” stage. For standard orders, this window is usually 2-4 hours after order placement. For pre-orders or customized items, specific cancellation policies apply and are communicated during purchase. Once a cancellation is processed, customers receive a confirmation email, and any charged amount is refunded to the original payment method within 3-5 business days. If cancellation is no longer possible, customer support will advise on return options after delivery.