In cases of damaged merchandise, customers should contact the vendor directly within 48 hours of delivery. Required documentation includes:
- Clear photographs of the damaged item(s)
- Photos of the packaging if damage appears shipping-related
- Order number and product details
- Description of the damage
Vendors maintain dedicated support channels for damage claims, with contact information available on the product page and in the order details. Depending on the nature and extent of damage, vendors may offer:
- Immediate replacement shipping
- Partial refund while allowing the customer to keep the damaged item
- Full refund with return shipping arranged by the vendor
- Repair services for eligible products
For marketplace purchases involving third-party sellers, our platform facilitates communication between customer and vendor while providing oversight to ensure fair resolution. Claim resolution timelines are monitored, with escalation procedures in place if vendors fail to respond within 72 hours. Our damage guarantee ensures customers are never left with unresolved issues regarding damaged merchandise.