Our streamlined return process begins in the “My Orders” section, where customers can select the specific items they wish to return within the eligible return period (typically 30 days from delivery). After selecting items, customers must:
- Indicate the reason for return from a dropdown menu of options
- Provide additional details or photos if the return is due to damage or defects
- Select their preferred refund method (original payment, store credit, or exchange)
- Generate and print a prepaid return shipping label if eligible
- Package the item(s) securely with the original packaging if possible
- Attach the return label and drop off at an authorized shipping location
The system provides step-by-step instructions with visual guides for packaging different product types. Customers receive email confirmation when their return request is approved, when the returned package is received at our facility, and when the refund is processed. The return tracking number allows monitoring of the return shipment’s status. For items not eligible for the standard return process, such as oversized items or perishables, customers are provided with alternative return instructions.